To setup your OnHealth service all you need is the OnHealth Media Player. This is connected to your local internet and your in-house speaker system amp and speakers. The setup process is simple with easy-to-follow instructions.

If you don’t have speakers or would like to upgrade your current system, then Motio can help. We have a package that includes OnHealth subscription and speaker installation. We would be more than happy to provide information recommend solutions and our experienced technicians can support the installation, if required.

We have a team of certified AV installers and electricians across Australia that will attend your practice and install the full OnHealth audio setup so you have no need to worry about anything in getting OnHealth up and running. As standard, we install 2 x wall mounted speakers in your practice. This is generally suitable for a waiting room approx. 100m/sq. If you have a larger waiting room or want to look at ceiling speaker installation no problem, we will just need to scope out the requirement and provide you a quote.

If you don’t have an existing speaker system then you can install your own system. All you need is a powered speaker or amplifier connected to speakers. We will send your OnHealth media player to connect and your ready to go.

All customers will receive a standard service package inclusive of music streaming, professional voiceover practice messaging, remote and break-fix support.

Production add-on packs are available to brand the station to your practice and receive multi-lingual practice messaging.

Standard subscription term will be 36 months. After this time the subscription will be rolling month to month.

All billing will be monthly by direct debit or credit card via online platform.

We will have a small amount of advertising and sponsored content on OnHealth. This will be contextually relevant national brand and government advertising.

As part of the monthly service subscription Motio will cover all production rights licensing (PPCA).

It is a legal requirement for all businesses to obtain the necessary commercial music broadcast license appropriate to their premises if they have a music or television service operating in their premises. In Australia the licensing authority is OneMusic Australia. Information on the requirement is available via onemusic.com.au.

Motio can assist in sourcing a OneMusic license on your behalf upon your request. We have negotiated preferential rates with OneMusic which you can take advantage of.

There are controls on the OnHealth Media player for volume and power. We can also access the OnHealth player remotely to change the volume and setting on your behalf.

All OnHealth players will be setup to turn on and off in line with your opening hours so you don’t need to worry about powering the station on and off. Please make sure you stipulate the open and close time of your practice during your onboarding so this can be setup correctly.

We add music tracks and remove tracks several times a month to keep the music fresh for you and your patients.

At any given time, we will have between 700 – 800 music tracks in rotation. That’s over 36 hours of music if played back-to-back.

We have an extensive library of professional recorded and produced voiceover messaging ready for you to use. From information about skin checks, health warnings, immunisations to reminders about allied services, we have got you covered.

If you need something that we don’t already have let us know and we can create something custom for your practice.

If you need to change or update your practice messaging, you can at any time from our extensive message library. Simply contact onhealth@motio.com.au with your request and we will arrange for the new message to be scheduled to your station.

If you need a message that isn’t already created, then let us know and we will work with you on some custom production.

We have customer support team to assist if you have any issues. The support team operate 9-5 Monday to Friday.

To raise a ticket please submit here (link to service form) or contact onhealth@motio.com.au (need to define support email) and our customer support team will be in touch.

All tickets will be attended to same, or next business day.

If we can’t resolve the issue remotely then we will ship a replacement an OnHealth media player for you as a replacement with a pre-paid envelope for you to return the old media player.

Standard subscription term will be 36 months. After this time the subscription will be rolling month to month.

All billing will be monthly by direct debit or credit card via online platform.

We will have a small amount of advertising and sponsored content on OnHealth. This will be contextually relevant national brand and government advertising.

As part of the monthly service subscription Motio will cover all production rights licensing (PPCA).

It is a legal requirement for all businesses to obtain the necessary commercial music broadcast license appropriate to their premises if they have a music or television service operating in their premises. In Australia the licensing authority is OneMusic Australia. Information on the requirement is available via onemusic.com.au.

Motio can assist in sourcing a OneMusic license on your behalf upon your request. We have negotiated preferential rates with OneMusic which you can take advantage of.